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Orders & Delivery

Orders

How to place an order

To place an order please follow the online instructions, if you run into any difficulties please contact us on Tel.: +44 (0) 136 823 8243 (office hours 9am–6pm), οr send us an Email at sales@trileanhealthyfoods.co.uk

Cancellation Policy

Your right to cancel

Your shopping satisfaction is the most important issue for us, therefore, if you are not satisfied or you just want to change the order you made for any reason you are able to do it. It is not necessary to provide any reason; however, any information given to us will certainly help us to improve our services.

Concerning your order cancellation:

You can cancel your contract at any time up to 14 days (minimum legal standard) working days after the day of delivery. To do this, please email or telephone us.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. When you return goods, please retain proof of posting, without this, we cannot be responsible for any items that fail to reach us.

If you fail to return the goods, we will collect them, and will charge you the direct cost of collection.

If you fail to take reasonable care of the goods before they are returned to us and as a result our products are damaged or have deteriorated, we will charge you for the full value of these items.

Your order cannot be changed online once you choose the submit option, nevertheless, if you contact us at sales@trileanhealthyfoods.com before the order has been dispatched, we will attempt to make any necessary changes.

A refund will be provided within 30 days of the date of cancellation.

This cancellation policy does not affect your legal rights, where UK, law is applicable.

Delivery

We normally dispatch most orders within 3 working days of receipt, but all products are offered subject to availability. If you need your order urgently (next day by 9am, next day by 1pm etc.) or for a particular date, please call us on +44 (0) 136 823 8243, or send us an email at sales@trileanhealthyfoods.co.uk to let us know, so we can discuss your specific requirements.

The delivery hours are between 9.00am- 20.00pm.

Make sure that during the checkout you have given the address where you can receive your goods between 9.00am - 20.00pm.

After we post the goods we do not longer have any control or responsibility.

Ask for your tracking number so we can help you.

If you do not receive your goods on time contact us so we can provide you information and help on the delivery process.

The Delivery cost

The delivery cost includes the packaging and postage costs (P&P costs).

Make sure that before the checkout you pick the right location across the UK, so the delivery cost can be estimated correctly

For deliveries in Dunbar, East Lindon, Stenton, Spot, West Barns, Cockburnspath and Innerwick village, the shipping cost is free.

For deliveries in Scotland, the Highlands as well as the Scottish Borders there is no shipping cost for orders over £20.00.

For less than £20.00 you can pick either the Standard Delivery which costs £3.00, the goods delivery is within 3 working days, or the Priority Delivery which costs £ 6.00 and the goods are dispatched the next working day.

For the rest of the UK: including England and Wales there is no shipping cost for orders over £40.00.

For less than £40.00 you can pick either the Standard Delivery which costs £ 5.20, the goods delivery is within 3 working days, or the Priority Delivery which costs £ 8.20 and the goods are dispatched the next working day.

For the Channel and Offshore Islands there is no shipping cost for orders over £50.00.

For less than £50.00 pick the right option before the checkout and we will contact you as soon as your order appears in our system. The delivery cost, may vary according to the recipient's address and the weight of the order.

For the Northern Ireland and the Republic of Ireland there is no shipping cost for orders over £50.00.

For less than £50.00 pick the right option before the checkout and we will contact you as soon as your order appears in our system. The delivery cost, may vary according to the recipient's address and the weight of the order.

Products delivered for professional use:

  • For any order over £1000 there is no delivery charge.
  • For any delivery less than £1000 inside Edinburgh territory the overall charge will be £50.
  • For any delivery less than £1000 outside Edinburgh territory the overall charge will be £70.